Okay, hard to give specific advice without knowing more, but let me share what's actually working vs what's mostly noise right now.
The "new features" Google keeps pushing, AI Max, Demand Gen, PMAX for everything, most of it is Google trying to get you to hand over more control and spend more budget. Some of it is genuinely useful, most of it needs more data than small/medium accounts actually have.
For your situation I'd focus on the fundamentals first.
For the B2B lead gen, the single biggest thing that moves the needle right now is offline conversion tracking. If you're only firing a conversion on form submit, Google is optimising for people who fill out forms, not people who actually become customers. Upload your qualified leads or closed deals back into Google Ads and your CPA for actual leads will change significantly over time. It's not a quick fix but it's the right fix.
For B2C leads, depends on the industry but same principle applies. What counts as a conversion matters more than most people realise. Offline conversion tracking is a must here as well.
On the rising CPA point, a few things could cause that (besides many people are actually complaining about the same):
- More competition in your auctions (auction insights will show this)
- Broad match or PMAX pulling in lower quality traffic
- Your competitors' have better offer
- Conversion tracking gaps meaning Google is optimising on bad signals
- Seasonal shifts, war with Iran, oil price increase, whatsoever
A few questions which would help me give better advice:
What industry is the B2B business? And roughly what's your monthly budget across both?
Also are you on tCPA bidding or Maximize Conversions, do you know how to limit the CPC prices for tCPA?
And do you have any offline conversion tracking set up at all currently? Are you tracking phone calls for your business?