Restaurant direct ordering is honestly the smartest play right now. Those delivery app commissions absolutely wreck margins, especially when your AOV is that high.
The key is getting your customer acquisition cost under control now you've cut out the middlemen. Whatever you were paying in commission (that 25-30% slice) becomes your max allowable CPA across Meta and Google. Treat it like a hard ceiling.
For targeting, keep it hyper-local. 3-5km radius around each outlet. No further. And run first-order-only promos to nudge people away from the apps-something like 15% off or free delivery on orders over 800. Make the switch feel worth it.
Also, your site needs to load in under two seconds on mobile. Food ordering is pure impulse. If it's slow, people just re-open Zomato or Swiggy because they already trust the UX. Test that religiously.
Randomly, I've been experimenting with Hoox recently-it's an AI tool that automatically publishes content across TikTok, Instagram, YouTube, and even monitors forums for relevant convos. The compounding effect is pretty interesting for bringing in new customers without manual effort. Might be worth a look if you're stretched thin.
What's your current split between dine-in, third-party delivery, and takeaway? That'll give a clearer picture of how much volume you actually need to shift to make the direct channel worthwhile.