I'm tearing my hair out over Pinterest Event Insights. For my Shopify store, it's flagging the Product ID parameter as "Static by user" across Page Visit, Add to Cart, Checkout, and Initiate Checkout events. Pinterest claims too many users are being grouped under the same Product IDs - which makes no sense for a store with hundreds of products.
Here's my setup:
👉 Shopify store using the official Pinterest app (no custom pixels)
👉 Pixel shows as "Connected / Optimised" in Shopify Customer Events
👉 I've searched my theme code for pintrk, s.pinimg.com, and ct.pinterest.com - nothing
👉 Already uninstalled and reinstalled the Pinterest app
👉 Pinterest Tag Helper shows PageVisit and AddToCart firing, but only via POST requests - it can't parse the payload, so I can't see what Product ID is being sent
The big question: has this happened to anyone using the Shopify official Pinterest app? Because I'm not manually setting any Product ID - I'm relying on the app to pass it automatically.
More specifically:
🔹 Could this be stale diagnostic data left over from before I reinstalled the app?
🔹 Does the official app send Shopify product IDs, variant IDs, or catalog item IDs?
🔹 Is there any way to sniff out the actual Product ID being sent in the POST body?
🔹 Should I just disconnect and reconnect the app/catalog, or wait for Pinterest's diagnostics to refresh?
I really don't want to add a custom pixel or manual tag - I've heard horror stories about duplicate events. If you've wrestled with Shopify + Pinterest Ads and solved this, please share what worked (or didn't!).
