I'm having a nightmare with my new supplement brand's ad account and could really use some perspective.
Launched on 25th April, first week was a disaster. Realised the funnel and offer needed work, so we optimised the website speed, swapped in better images, and refined the flow. Relaunched with a small budget of $50-100 a day, just one ad set running. Within a couple of days: 35+ add-to-carts, 15 purchases. One creative was clearly carrying everything.
Then I made a classic mistake. Killed the four underperformers in that ad set and added three new ads. Almost instantly, the winning creative stopped delivering - zero ATCs, the whole ad set went quiet. Gave it a week, then turned that ad set off and launched a new one in the same campaign with just the winning ad plus two new UGCs. Spent $100, got nothing.
Now I'm burning budget with close to zero results and no idea what to do next.
I had two campaigns: a prospecting CBO (new ad sets for each concept, 3-4 variations each - in hindsight, killing and adding creatives to an existing set was a terrible idea) and a retargeting CBO (visitors, ATC/checkout) - but that's irrelevant for a new store with tiny audiences. My plan was to find a clear winner, then create a separate scaling CBO for it.
Honestly, the timing is the biggest clue. On a fresh account with limited conversion history, those structural changes probably reset Meta's delivery pattern. Think of an ad set as a delicate ecosystem - once you disturb it, the algorithm loses the signal it was learning from. Relaunching the same winning ad in a new ad set doesn't guarantee it'll find the same buyers, especially when the account doesn't have enough historical data for stable optimisation.
Has anyone else seen this happen after editing a winning ad set? I'd love to hear what actually worked to recover it.