it's so easy to get stuck in rigid sequences, isn't it? That five-touch formula used to work, but now everyone's running the same playbook. what really changed things for me was ditching the time-based delays entirely and only sending the next email when something actually happened-a competitor move, a job change, a funding round. Suddenly the sequence felt like a real conversation, not a broadcast.
The biggest shift came when I stopped treating my top segment like everyone else. Instead of the standard third touch being a pitch, I sent a short, personalised Loom walking through a trend i spotted in their customers' behaviour or a gap in their competitor's messaging. Didn't mention my product once. The reply rate for that group jumped from around 40 % to nearly 60 %-and those conversations started with genuine curiosity about what I'd shared. People remember the value, not the sequence.
i think the real win isn't perfecting touch timing. It's creating a standout moment somewhere in the flow that makes them want to reply. text-only sequences all blur together, even when they're well personalised.
For context, we're pulling in about 12-15 qualified meetings per month through LinkedIn alone, but we layer in other channels too.
what signals do you use to decide who gets the full sequence versus a lighter touch?