I love seeing businesses nail their marketing, but it breaks my heart when they forget the sales part. A colleague's company spent a fortune on a product launch-solid branding, great buzz, loads of people showed up. But hardly anyone bought. 😅 They blew the whole budget on awareness and had nothing left for actually converting those leads. No follow-up system, no objection handling, no post-launch nurture.
From experience, most people who don't buy at launch will buy within a few months if you stay on it. But if you haven't planned for that, you lose both the leads and the money. Marketing and sales are different beasts. Marketing gets them in the door, sales gets the exchange to happen.
If you're a founder, plan every bit of the sales process: how you capture leads, how you engage them, what tools you use, when to hop on a call, after-sales service, returns, upsells, even the cost of acquisition. Don't leave follow-ups or objections to chance. Map it out before launch day. Otherwise you'll end up with a crowd and an empty till.
Plan. Then plan again.