That split in perception tells you more about who you're aiming at than what you're saying. creative gets blamed when it's often just a targeting mismatch. the same ad that feels clever to one cohort feels intrusive to another.
running those love/hate clusters through a basic segmentation model would probably reveal audience personas you didn't consciously design for. it's like finding a growth lever you didn't build - the signal is already there, you just have to pull it